Citizens' engagement in policymaking and the design of public services

Type :
Research reports & papers
Author :
Australian Public Service (APS)
Published :
2011
Link :

Citizen participation in policymaking and service design has been debated or attempted, but too infrequently realised. Considers current reform initiatives in the Australian Public Service (APS) and examines the implications of citizen-centric ideals for the processes and structures of government agencies.­